Table of Contents
| Job Role | Customer Service Associate |
| Job Type | Full Time |
| Experience | Freshers |
| Salary | 2,02,000 – 4,20,000/-per annum |
| Qualification | Any Degree |
| Year Of Passing | Any |
| Job Location | Maharashtra, India |
| Walk In Date | Before Link Expires |
About Company
Amazon is an American multinational technology and e-commerce company headquartered in Seattle, Washington. It is one of the largest and most well-known technology companies in the world. Founded by Jeff Bezos on July 5, 1994, Amazon started as an online bookstore but rapidly expanded into various other product categories and services.
Here are some key aspects of Amazon
- E-Commerce: Amazon is best known for its vast online marketplace where customers can purchase a wide range of products, including books, electronics, clothing, and more. It offers both new and used products through its platform, and it has fulfillment centers worldwide to facilitate quick shipping.
- Amazon Prime: Amazon Prime is a subscription service that offers various benefits to its members, including free two-day shipping on eligible items, access to Amazon Prime Video for streaming movies and TV shows, and other perks like exclusive deals and access to Amazon’s music streaming service.
- Amazon Web Services (AWS): AWS is Amazon’s cloud computing platform, providing a wide array of cloud services, including computing power, storage, databases, machine learning, and more. AWS is widely used by businesses and organizations for various IT and cloud-related needs.
- Kindle: Amazon’s Kindle e-readers and e-books have revolutionized the way people read books. The Kindle devices allow users to download and read digital books, magazines, and newspapers.
- Alexa: Amazon’s virtual assistant, Alexa, powers devices like the Amazon Echo and provides voice-activated features and smart home controls.
- Retail and Acquisitions: Over the years, Amazon has expanded into physical retail, with Amazon Go stores, Whole Foods Market (acquired in 2017), and other initiatives. Amazon has also made numerous acquisitions, including Zappos, Audible, Twitch, and Ring, among others.
- Original Content: Amazon has ventured into original content production, creating its own movies and TV shows for distribution on Amazon Prime Video.
- Logistics and Delivery: Amazon has invested heavily in its own logistics and delivery network, aiming to reduce its reliance on third-party carriers and provide faster and more efficient shipping to its customers.
- Sustainability: Amazon has committed to sustainability goals, including working towards 100% renewable energy usage and striving to become carbon neutral by 2040.
- Corporate Culture: Amazon has a reputation for a demanding work culture, with high expectations for employees. This has led to discussions and criticisms related to labor practices and worker conditions.
Name of Company
Amazon
Job Description for Amazon Customer Service Associate Position
- An Amazon customer service associate is a critical part of our mission to deliver timely, accurate and professional customer service to all amazon customers
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and corresponding post -sales problems
- Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communication effective solution in a fun and fast-paced environment
- You will receive 6 weeks of mandated online training, either trainer-lead or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience
Roles and Responsibilities for Amazon Customer Service Associate Position
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer needs
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and appropriate solutions
- Maintain regular and reliable attendance, including the daily schedules as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by bossiness – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Qualifications Required for Amazon Customer Service Associate Position
- Any graduates is eligible to apply
- Strong communication skills in English (both written and oral fluency)
- The availability to work varying shifts from Monday to Sunday within the operating hours
- Willingness and ability to work in rotating shifts(i.e. early, late, overnight, weekend, and overtime as required )
- You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI)
Selection Process for Amazon Customer Service Associate Position
- You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role You will have the option to save your application during the process and return to it if necessary. we recommend using a laptop/desktop computer in order to get the best experience
- If successful, Amazon will contact you about next steps!
Skills Required for Amazon Customer Service Associate Position
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Good composition skills -ability to compose grammatically correct, concise and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
Problem Solving Skills for Amazon Customer Service Associate Position
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rotationally
- Action oriented and self disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various department to meet business need
- Ability to maintain composure in highly escalated situations
Benefits for Amazon Customer Service Associate Position
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retails discounts through our amazon extras programs
- Expert training and ongoing opportunities to learn more and develop your skills
How to Apply for Amazon Customer Service Associate Position
Check Below For for Amazon Customer Service Associate Position Apply Link